Privacy Policy

Pinstripe & Pearls trading as www.PinstripeandPearls.com respect your privacy rights and recognise the importance of protecting the information collected about you.

We also believe it is important for you to know what information we collect and how we treat the information you share with us. The following policy is provided to reassure you of our company Privacy and Cookie policy.


Collecting customer information and how we use it

When do we collect data?

Unsubscribing and data removal

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Cookie Policy

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Where you can get further information

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COLLECTING CUSTOMER INFORMATION AND HOW WE USE IT

We are formally registered with the Information Commissioner’s Office (ICO)(http://www.ico.gov.uk).

Pinstripe & Pearls collects customer information to communicate with our customers about our brand, products, services and promotions. We collect information including your name, e-mail and postal address that you provide to us when you register. We also monitor site use and traffic patterns to improve our web site design and the products and services we offer. Pinstripe & Pearls recognises that it must maintain and use customer information responsibly.

We may share your email address and mailing details which you provide at the time of opting into our newsletter subscription or when placing an order, with trusted third parties  and  our partner brands.  We may also share site useage data with third parties, but this will always be anonymous and never attributable to an individual, identifiable person.

Please note we provide links to other sites, which may not be governed by this Privacy Policy. Pinstripe & Pearls is not responsible for any personal information you submit to third parties via our website.

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WHEN DO WE COLLECT DATA?

Order Process: Pinstripe & Pearls requests personal information from you when you place an order, including your name, email address, phone numbers, home address, delivery and credit card billing address(es) so that we can process, fraud check and deliver your order. Details of your address and also the telephone number and email you have provided us will be shared with our retail partners (who supply the products you purchase on this website) and our couriers. These details will be shared to assist in providing you with the best possible delivery service. Your full card details will never be shared with third parties other than our payment service provider and will only be used to process your order, using our payment partner’s systems (SagePay).

Newsletter:  We collect information from you when you subscribe to our newsletter mailing list for either email subscription or postal promotions or register for an account with us.

Customer Traffic:  We use analytics software to collect information such as visitor numbers and site useage  in order to optimise your use and overall experience of our website.

Sharing: The social media share buttons makes it easy for you to bookmark and share content to your favorite social destinations, such as Facebook and Twitter.

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UNSUBSCRIBING AND DATA REMOVAL

Newsletter: You can unsubcribe to our newsletter anytime by clicking the unsubscribe link in the email sent to you or by signing into your account with us and updating your profile.

Customer Traffic: To opt out of being tracked by Google Analytics across all websites visit the Google Analytics Opt Out page.  Please also see further details on how to remove cookies by viewing our cookies policy.

You may change any of the basic account information we keep about you at any time by sending us an e-mail to customercare@pinstripeandpearls.london or by signing into your account with us and updating your profile.

Should you choose to have your name and personal data removed from our database all together, you can do so by clicking the unsubscribe link on the email or sending an email to customercare@pinstripeandpearls.london or by writing to: The Data Controller, Pinstripe & Pearls, The Old Barrel Store, Brewery Courtyard, Draymans Lane, Marlow. SL7 2FF. United Kingdom

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COOKIE POLICY

*NEW* Please read our Cookies Policy

In addition to the information which you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small text files the site can use to recognise repeat users and allow us to observe behaviour and compile aggregate data in order to improve the site for you.

We have provided a list of the main cookies we use on this website for you within our Cookies Policy.  Details on how to manage and delete these cookies have also been included.   Please note that by visiting PinstripeandPearls.com you are accepting and consenting to the practices described in the Cookies Policy, this  Privacy Policy  and our  Terms and Conditions.

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SHOPPING WITH CONFIDENCE

Please also see our Shopping Confidence Safe & Secure Payments page to review our Security policy and find more detail relating to how we ensure you transaction process is safe and your personal information is secure.

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WHERE YOU CAN GET FURTHER INFORMATION

If you have any further queries, please do not hesitate to contact us on the information below.

FAO: The Data Controller, Pinstripe & Pearls, The Old Barrel Store, Brewery Courtyard, Draymans Lane, Marlow. SL7 2FF. United Kingdom

or email: customercare@pinstripeandpearls.london

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